Service Cloud for Lightning Experience - All Steps Q&A [Salesforce][Trailhead]
Service Cloud for Lightning Experience: Step 1 1. What is the Service Cloud? Ans. An easy-to-use customer service application 2. What are key benefits of the Lightning Service Console? Ans. Preconfigured pages and productivity tools for service 3. To update a customer case with a comment: Ans. Select a case from the Cases tab, and share a post. ------------------------------------------------------------- Service Cloud for Lightning Experience: Administer Service Cloud (Step2) 1. What are two key benefits of Lightning Service Setup? Ans. Service metrics and setup flows 2. To get to Lightning Service Setup: Ans. Click the gear icon, then Service Setup. 3. The second stage in the setup process for Service Cloud is to: Ans. Add channels so that your team can respond to customers. ------------------------------------------------------------- Service Cloud for Lightning Experience: Create Digital Engagement on Multiple Channels 1. On-Demand Email-to-Case: Ans. Sends email traffic outsi...