Service Cloud for Lightning Experience - All Steps Q&A [Salesforce][Trailhead]

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Service Cloud for Lightning Experience: Step 1

1. What is the Service Cloud?

Ans. An easy-to-use customer service application


2. What are key benefits of the Lightning Service Console?

Ans. Preconfigured pages and productivity tools for service


3. To update a customer case with a comment:

Ans. Select a case from the Cases tab, and share a post.

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Service Cloud for Lightning Experience: Administer Service Cloud (Step2)

1. What are two key benefits of Lightning Service Setup?

Ans. Service metrics and setup flows


2. To get to Lightning Service Setup:

Ans. Click the gear icon, then Service Setup.


3. The second stage in the setup process for Service Cloud is to:

Ans. Add channels so that your team can respond to customers.

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Service Cloud for Lightning Experience:  Create Digital Engagement on Multiple Channels

1. On-Demand Email-to-Case:

Ans. Sends email traffic outside of your network's firewall.


2.Web-to-Case:

Ans. All of the above.


3.Self-Service Help Centers:

Ans. Are self-service web experiences for your customers.

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