Basics of Omnistudio
v What is OmniStudio? Ø OmniStudio is part of Einstein Automate, which integrates Salesforce automation capabilities across Platform, Einstein, MuleSoft, Industries, and AppExchange to deliver an efficient end-to-end workflow platform. v Three layers of components OmniStudio offers: 1. Digital Experience (OmniStudio FlexCards, OmniScripts) 2. Service Management (OmniStudio DataRaptors, OmniStudio Integration Procedures) 3. Developer Experience (IDX Build Tool, IDX Workbench) The Digital Experience Layer The Digital Experience layer includes two primary user interface (UI) components. OmniStudio FlexCards: Cards that display contextual information and actions in an at-a-glance format for customer account data. OmniScripts: A guided path to complete a business process These declarative tools provide rich user interaction experiences that are easily understandable....